Refund Policy
Refund Policy
At Kora, all sales are final.
By purchasing from Kora, you agree that refunds are not allowed for any product, service, or digital good once the order is completed.
Kora sells Roblox digital products, including but not limited to 3D models, RBXM files, RBXL files, meshes, textures, asset packs, product files, and related digital content. Because digital products cannot be returned once accessed, downloaded, delivered, or made available, all purchases are final.
1. No Refunds
Refunds are not permitted for any product, service, or digital good sold by Kora.
This includes, but is not limited to, Roblox 3D models, RBXM files, RBXL files, meshes, textures, asset packs, product files, custom products, product updates, and related digital material.
Once a purchase is completed, the sale is final.
2. Digital Product Access
By purchasing a Kora product, you understand that access to the product may be provided immediately after purchase.
Once access is provided, the product is considered delivered.
Because Roblox digital products, RBXM files, RBXL files, models, meshes, textures, and other digital files cannot be returned, exchanged, or taken back after delivery, refunds will not be issued.
3. Customer Responsibility
It is the customer’s responsibility to review all product details before completing a purchase.
This includes reading the product title, description, images, included file types, product notes, asset details, and any warnings listed on the product page.
It is also the customer’s responsibility to check their email, receipt, download page, store account, spam folder, and any other delivery method used to access the purchased files.
Not reading the product page, not checking your email, not checking your downloads, or failing to locate files that were properly delivered does not qualify you for a refund.
4. Roblox Asset Products
Kora products are Roblox asset products.
Unless the product page clearly says otherwise, products are not scripted and do not include working systems, tools, animations, setup service, gameplay code, or custom installation.
Products may be provided as RBXM files, RBXL files, meshes, textures, models, or other Roblox compatible files.
Refunds will not be issued because a customer expected scripting, setup, features, or services that were not listed on the product page.
5. No Refunds For Buyer Error
Refunds will not be issued for buyer error.
This includes, but is not limited to, buying the wrong product, buying the same product more than once, changing your mind, no longer needing the product, not knowing how to use RBXM or RBXL files, misunderstanding the product, failing to read the description, not checking your email for the files, not checking your download links, expecting something not advertised, or purchasing without checking if the product fits your needs.
6. Product Compatibility
Kora does not guarantee that every product will work with every project, script, system, plugin, game, Studio setup, or development workflow.
Customers are responsible for making sure the product fits their intended use before purchasing.
Compatibility issues caused by the customer’s own Roblox Studio setup, edits, scripts, plugins, project structure, Team Create setup, or third party tools do not qualify for a refund.
7. Product Support
Kora may provide support when reasonable.
Support is limited to issues directly related to the original product files, such as missing files, broken files, incorrect files, or clear product delivery problems.
Support does not include custom development, custom scripting, product setup, Roblox Studio lessons, editing the asset for you, fixing customer made changes, or making the product work with your specific game, system, or workflow.
8. Chargebacks And Payment Disputes
By purchasing from Kora, you agree not to open a false chargeback, payment dispute, or claim after receiving access to the product.
Opening a chargeback or payment dispute after receiving access to a digital product may be treated as a violation of this Refund Policy, Kora’s Terms of Service, and Kora’s Asset Usage Rules.
If a chargeback or payment dispute is opened, Kora may remove product access, deny support, block future purchases, blacklist the customer, provide proof of delivery to the payment processor, and take further action to protect its products and business.
False claims, dishonest disputes, or chargebacks made after product delivery may result in permanent loss of access to Kora products and services.
9. Duplicate Purchases
Duplicate purchases are final.
It is the customer’s responsibility to check their email, download links, receipt, store account, order history, spam folder, and previous purchases before buying again.
Kora is not responsible if a customer purchases the same product more than once because they did not check their email, could not find their files, forgot they already purchased, used a different account, or failed to review their order history.
Duplicate purchases do not qualify for a refund.
10. Unauthorized Purchases
Kora is not responsible for purchases made by someone with access to your account, device, payment method, Discord account, email account, Roblox account, or store account.
Customers are responsible for securing their own accounts, devices, and payment information.
Unauthorized use of your payment method should be handled with your bank or payment provider.
11. Product Updates And Changes
Kora may update, change, improve, replace, or remove products at any time.
A purchase does not guarantee lifetime updates, future versions, custom edits, new features, or continued product changes unless clearly stated on the product page.
Refunds will not be issued because a product was updated, changed, removed, replaced, or no longer fits your personal preference.
12. Asset Usage Rule Violations
If you violate Kora’s Asset Usage Rules, your access to Kora products and support may be removed.
Refunds will not be issued to customers who violate Kora’s rules, including but not limited to reselling, redistributing, leaking, sharing files, unauthorized Team Create access, false chargebacks, or claiming ownership of Kora assets.
13. Exceptions
Refund exceptions are extremely limited and are handled only at Kora’s discretion.
Kora may review cases involving clear failed delivery or missing files that cannot be resolved through support.
Submitting a request does not guarantee a refund.
Duplicate purchases, buyer error, failure to check email, failure to check download links, failure to read the product page, or failure to review previous purchases are not refund exceptions.
14. Agreement At Purchase
By purchasing from Kora, you confirm that you have read, understood, and agreed to this Refund Policy.
Before completing a purchase, you must click to agree to this Refund Policy, the Terms of Service, and the Asset Usage Rules.
If you do not agree to this Refund Policy, do not purchase, download, access, or use any Kora product.
15. Contact Us
If you have questions about this Refund Policy or need help with a product issue, join our Discord at .gg/kora.